Contact Us

CUSTOMER SERVICE

For support or any questions, feel free to reach us via:
Email: info@dimaayad.com
Whatsapp: +971505527314

 

You can also find our collections at Ounass Luxury Websites, Bloomingdale's department store, THAT Concept Store and Jolie Boutique!

 

 

 

COVID-19 UPDATE

We're taking all the precautionary measures to ensure the safety of our customers. Our fulfillment team has introduced strict hygiene protocols at every step of your order and delivery process. All of our deliveries are fulfilled with us in Dubai and every order is handled with gloves.

Our delivery company is DHL. Below is the links to their COVID-19 safety and hygiene response.

 

DHL

https://www.dhl.com/global-en/home/global-news-alerts/global-messages/coronavirus.html

Rest assured we have your safety as our top priority.

PRE ORDER

We are not accepting returns/exchange for Pre Order.

RETURNS/EXCHANGE

Standard return/exchange policy is 14 days including the day of purchase. 

CASH ON DELIVERY

For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method for orders from the UAE only. To place the order via Cash on Delivery, please contact us on info@dimaayad.com or through WhatsApp on +971505527314.